One simple fee. Only on completed work.
No monthly subscription, no setup fee, no per-seat charge. We earn a single percentage of the gross doctor charge when a case successfully completes — and we deduct it from the lab payout, not from the doctor's charge. You see the exact rate when you create your account, before you accept any work.
What that actually looks like
Same example case, three angles.
| Line | Amount | Who pays / receives |
|---|---|---|
| A full worked example — gross charge, Stripe fee, platform fee and the lab's net payout on a real case — is shown as soon as you create an account, before you accept any work. | ||
Stripe's actual fee depends on the card type and country. The lab payout shown above uses Stripe's typical card-present rate; international cards and ACH have different rates.
What's included
- Unlimited team members per practice and per lab.
- Unlimited cases.
- Unlimited file storage at typical scan + DICOM volumes.
- Realtime workflow board, doctor inbox, and case messaging.
- TOTP multi-factor auth.
- BAA on file with every PHI-handling sub-processor.
- Audit log accessible by your account owner.
- DSAR export within 30 days of request.
- Custom branding on the doctor-facing portal.
- Custom integrations with your practice management system.
- Volume-based fee discounts (yet).
- Setup fees, monthly minimums, or per-seat charges.
- Hidden FX or currency-conversion margins.
- Long-term storage tier for archived cases.
Right column is what we don't offer today. We'll tell you when we add something rather than burying it in a footnote.
Frequently asked
When is the fee charged?
When a case successfully completes — i.e. the doctor confirms delivery (or the 14-day auto-release window elapses). Drafts, declined cases, and cancelled cases never accrue the fee. A fully refunded case rebates the fee.
Who absorbs the fee?
The lab. The doctor's gross charge is what the doctor pays; the lab's net payout is what the lab receives. The lab effectively sets its own price knowing the platform takes a fixed percentage off the top, and most labs price slightly above their off-platform rate to keep the same net. The exact rate is shown when you create your account.
What if a case is disputed?
Escrow pauses the release while we mediate. If the parties agree on a refund (full or partial), Stripe issues it and the platform fee adjusts proportionally. Decisions are recorded in the audit log of both sides.
Are there discounts for high volume?
Not yet. We'd rather hold the price flat for everyone until we have a real cohort to negotiate against. When that changes, we'll publish the discount tiers here, not in side deals.
Do I have to use the marketplace to use the workflow?
No. If you already work with a lab off-platform, the lab can invite you (or vice versa) and the case workflow runs identically — just without the marketplace fee structure. The same platform fee still applies on those direct cases that pay through Stripe escrow.
What about Stripe's processing fees?
Stripe charges its standard fee on the doctor's payment. We don't mark up Stripe; we don't take a slice of Stripe's fee. The number you see in your Stripe dashboard is what Stripe took, no more.
Free to start. No card required.
Create your account, run a test case in our sandbox, and decide whether the platform fits your practice or your lab.